Return & Refund Policy of RawDino.com
If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item Raw Dino will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Raw Dino will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
Frozen products that have reached temperatures above freezing after the delivery was made, are not eligible for a returned for any reason.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Customer is responsible for return shipment. All return shipments must be mailed to: 51 Pearl St, Malden MA 02148 Attention: Roman Hradysky PLEASE DO NOT RETUER SHIP OR REFUSE THE DELIVERY WITHOUT PRIOR AUTHORIZATION FROM RAW DINO.